1. Cooling-off period (EU consumers)
If you are a consumer in the EU, you may request a refund of unused credits within 14 days of purchase. Credits already spent are non-refundable, as the digital service has been supplied.
2. Business customers
Credits purchased by companies are non-refundable once delivered to the account balance, except where required by law or where we fail to provide the paid service.
3. How to request a refund
Email [email protected] with your order reference, purchase date and reason. Approved refunds are issued to the original payment method within 10 business days.
4. Bank transfer orders
Orders paid by bank transfer that remain unpaid after 14 days are automatically cancelled and no refund is due.
5. Failed or duplicate payments
Duplicate or clearly erroneous payments are refunded in full once verified with the payment provider.
6. Service issues
If a paid service fails to deliver due to a defect on our side, we will re-run the service at no cost or credit your account for the equivalent value.
7. Chargebacks
Please contact us before initiating a chargeback. Unjustified chargebacks may lead to account suspension and recovery of associated fees.
8. Contact
Billing questions: [email protected].